To complain about a forex broker, first send a written complaint to the broker’s complaints department and keep the reference. If the reply is unsatisfactory or late, escalate to the dispute resolution body that covers the legal entity holding your account.
What should the complaint include?
State your account number, the dates and ticket numbers of the trades or payments involved, what went wrong, and what outcome you want. Attach screenshots and statements. Keep the tone factual; the file may later be read by an ombudsman.
Where can I escalate?
| Entity regulated in | Escalate to |
|---|---|
| United Kingdom | Financial Ombudsman Service |
| Australia | Australian Financial Complaints Authority |
| Cyprus | Financial Ombudsman of the Republic of Cyprus |
| United States | NFA arbitration, and the CFTC complaint form |
| Offshore centres | The local regulator; outcomes are uncertain |
What if the broker is unlicensed?
If the firm is not licensed anywhere, a complaint procedure will not help. Contact your bank or card issuer immediately about recovering the payment, and report the firm to your national regulator and the police.
Can this site help?
We do not mediate disputes at present. If a broker we list refuses a legitimate withdrawal, tell us through the contact page: verified reports affect how we describe that broker.